Privacy Update - July 25, 2013
Please read the bottom of this page regarding your privacy and Preapproval Mailers.
Security Notice for Online Banking Customers - December 5, 2012
During the holiday season cyber criminals aggressively create new ways to steal money and personal information. Scammers use many techniques to fool potential victims, including conducting email and texting schemes posing as financial institutions. Our support teams have been notified of the following email and text scams circulating.
- A customer received a text message stating that her online banking password had been reset - the message did not reference her bank name. A link and phone number were provided in the text if she did not request the reset. When the user contacted the number provided, she was asked for a credit card.
- A customer received an email notice not referencing his financial institution but noting that his Neteller (Neteller was misspelled throughout the email) profile needed to be updated for security purposes and to avoid interruption. There was a link provided in the email that would have enable malware if selected.
Please remember not to give any account information over the phone, text message or email.
NetTeller – Phishing Emails – October 17, 2012
We are receiving reports of phishing emails being sent from what appears to be a NetTeller email address customer _service @cm.netteller.com with the subject line of NetTeller Watch Notice. These are bogus emails trying to get customers to click on the embedded NetTeller access link. These emails are not coming from State Bank of Lincoln. Please do NOT clink on the link. It is recommended to permanently delete the email. If you have any questions or concerns please contact our NetTeller Support at 217-735-7100 or 217-935-2520. Thank you.
ATM Electronic Banking Security—Tips to Protecting your Information
Criminals can do numerous tricks to gain access to your debit card number and PIN. Below are some tips to help avoid your card being compromised:
- Do not let your debit card out of your sight when purchasing goods and services.
- Change your PIN number on a regular basis.
- If your card is lost or misplaced, contact your institution immediately.
- Do not write your PIN number down.
- Destroy unused or expired cards.
- Sign your card immediately upon receiving it.
- Look closely at ATM’s to verify nothing has been altered before using. Criminals can manipulate ATM dispensers sometimes to appear you did not get your cash, when in fact, it was dispensed. They can also attach “skimming” devices to the face of an ATM or make alterations to the card reader to take information off your card
You need to be careful when using your debit cards. They provide access to your hard earned money. Please be careful to follow these recommendations so that you are less likely to become a victim.
Electronic Banking Security—Tips to Protecting your Information
There are numerous ways in which a thief can try and steal your personal information. Protecting your personal information is vital when doing electronic banking. This involves E-Mail, Debit Cards, Internet Banking and many other electronic mediums. The State Bank of Lincoln is dedicated towards assisting our customers in protecting their information. This page will illustrate some tips and pointers towards achieving the goal of a safe and reliable electronic banking experience. You can also visit www.fdic.gov for more helpful hints.
General Security Practices
There are many things that can be done to assure cyber-criminals do not gain your information. Below are some general guidelines to help prevent and minimize losses if your information does get stolen.
- Balance your statement EVERY month. You should also verify ALL activity regularly. This can be done through Internet Banking or just checking your balance. You need to verify that all transactions hitting your account are legitimate. The longer you go without reconciling your account the greater the danger of a criminal taking more and more of your money.
- Always shred documents with personal information. Criminals are not beneath “dumpster diving”. You need to make sure that information is unreadable before being thrown away.
- Obtain a credit report annually. If a criminal gains your personal information, they may try and pretend to be you. They can open numerous false accounts and destroy your credit if you do not check your credit report regularly.
- Notify financial institutions of address changes in advance. You do not want your personal information sent to somebody else.
- Remove mail promptly from the mailbox. Criminals would be more likely to steal your mail if they see it sitting out for long periods of time.
- Have your financial services numbers available. If your information is compromised or stolen, time is very important in stopping the criminal before he has done any damage to your credit.
- Keep sensitive documents in a secure place, like a lock box or safe.
E-Mail Electronic Banking Security—Tips to Protecting your Information
There are numerous methods that cyber-thieves use to get your personal information through e-mail. Two of the most common are Phishing and Pharming:
Phishing is a scheme where cyber-thieves pretend to be your financial institution, credit card company, or any financial service provider. You will receive an e-mail or phone call pretending to be your institution and they will ask you to verify personal information. They will usually try to scare you in to taking immediate action, by saying your account will be locked or frozen unless immediate action is taken. They will try many ways to gain your trust and have you give away your information. NEVER give this information away. Financial Service providers will not ask for your information in this manner.
Pharming is a scheme where cyber-thieves will use Malware or Spyware on your computer to collect information. Sometimes false links are provided in e-mails, directing customers to sites which appear legitimate. There the customer enters their secure information and the thieves steal the information and use it on legitimate sites. Be very wary of clicking links in e-mails. They can easily lead you to having a compromised computer.
Always be wary of any type of e-mail or telephone correspondence claiming they need your personal information. Legitimate businesses will almost never conduct business in this manner. Always contact your financial service provider if you are at all uncertain. If you are the victim of a Phishing or Pharming attack you should immediately contact your financial service provider. Anti-virus, firewalls, spam filters, and anti-spyware should always be used and kept up to date.
Internet Banking Security—Tips to Protecting your Information
Internet Banking is a very common way to conduct business today. Financial institutions utilize SSL encryption, multi factor authentication, and other security measures to try and ensure a safe Internet Banking experience. Despite the various security measures used by financial institutions, criminals will try to find ways in to your personal information. Below are some tips and hints for Internet Banking.
- Make sure you are in your financial institutions website. Scammers will try to spoof a legitimate website with a fake one. The best way to verify this is to make sure the web address in your address bar and is preceded by https:// This does not guarantee safety but sites that start with http:// should be avoided. Fraudsters will generally use addresses that start with http:// You do not want to enter secure information on a site that does not start with https://
- Never write down your username or password.
- Do not use obvious passwords.
- Never write down your authentication questions. These are questions you should know and not have to write down.
- Never share your login information with anybody through the phone or e-mail.
- Always keep you anti-virus and anti-spyware up to date.
Internet Banking is quickly becoming the preferred method for most people to access their financial information. Cyber-thieves realize this and are constantly trying to develop ways to obtain your information. Following the above steps should greatly reduce your chances of becoming a victim.
Protecting Your Privacy—Opt Out From Preapproval Mailers
On occasion a customer may receive pre-approval letters for refinancing or new car purchases from other lenders or car dealerships. The pre-approval letters often have your payment amount, etc., which can make it seem your lender is giving out your information. The pre-approval letters often are worded in a way that leads you to believe they have more information than they actually do.
There are pre-screened lists that some companies purchase from the credit agencies for marketing purposes. We want to reassure you that we do protect your privacy and the information is being provided by the credit agencies and not by the State Bank of Lincoln.
There are steps that can be taken to stop pre-approval letters. Similar to the “Do Not Call” list, you can opt out from pre-approved mailers by calling (888)567-8688.